Shipping & Returns
Items ship out from Trailer Parts Unlimited in Huntsville, Texas. All orders can ship out anywhere from 1-14 days from your order date.
IF YOU NEED AN ITEM QUICKLY, OR BY A CERTAIN DATE:
CALL US BEFORE YOU ORDER. 844-898-8687
IF YOU WOULD LIKE A MORE ACCURATE ESTIMATE OF THE AVAILABILITY OF THE PRODUCTS YOU ARE INTERESTED IN:
CALL US BEFORE YOU ORDER. 844-898-8687
DELIVERY TIMES ARE ESTIMATES (GUESSES) AND ARE NOT GUARANTEED.
PLEASE DO NOT EVER ASSUME THAT YOUR ORDER WILL SHIP BY A CERTAIN TIME.
Trailer Parts Unlimited reserves the right to substitute any items your order with a different brand item of the same quality. We will not except returns if you don't like the brand. IF YOU ARE REQUESTING A VERY SPECIFIC BRAND PLEASE MAKE SURE WE KNOW.
You may return most new, unused items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Except for instances caused by Trailer Parts Unlimited, a 15% restocking fee will be charged.
We reserve the right to deny a refund if returned merchandise does not meet our requirements.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
FREIGHT TRUCK SHIPPING INFORMATION
Our larger products are shipped by a common freight carrier. You will need to have the product delivered to a commercially zoned address, a place that a 53 foot semi trailer can easily access. You will need to provide the correct equipment to unload your purchase. If you do not have a loading dock, then you will need a forklift, skid steer, or some similar type of handling equipment to unload the purchase. You can also pick it purchased items at a freight terminal around your area.
IF YOU HAVE ANY FREIGHT QUESTIONS REGARDING YOUR PRODUCT, PLEASE GET THEM ASKED AND ANSWERED BEFORE WE SHIP!
For the majority of locations, we can ask the freight carrier to provide a lift gate if needed. The lift gate will assist the customer in unloading products such as axles, tires and wheels and other palatalized items. If the customer does not have a truck-height loading dock. Remember, the customer is always responsible for providing the necessary equipment to offload their product safely. NOTE: IF YOU REQUEST A LIFT GATE OR PURCHASE TO BE DELIVERED TO A NON-COMMERCIALLY ZONED LOCATION, OTHER CHARGES WILL APPLY. LIFT GATE CHARGE WILL BE A ADDITIONAL $115 ADDED TO TOTAL FREIGHT QUOTE. RESIDENTIAL DELIVERY CHARGE WILL BE A ADDITIONAL $200 ADDED TO ORIGINAL FREIGHT QUOTE.
If a product is picked up at a local trucking terminal, the truck terminal staff should be able to help load the equipment on your trailer or truck. (You must furnish a vehicle that is large enough to "handle" your product). If you need us to locate a terminal in your area, or if you would like a shipping quote, please contact our office.
IN STORE PICK UP IS AVAILABLE!
Visit our store in Huntsville Texas and pick up your purchase. Just make sure that you bring "enough vehicle" and call ahead to make sure that we have the product available.
631 State Highway 75 N
Huntsville, TX 77320
(Exit 118 on I-45, in between the Pilot Truck Stop & Chicken Express.)